Last Updated: September 1, 2026
At Trolly, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
Depending on how you use Trolly, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Account information
- Device and browser information
- IP address and general usage information
- Information you voluntarily provide when contacting us or submitting feedback
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Provide customer support
- Manage your account
- Communicate with you about orders, services, or important updates
- Improve our website, products, and services
- Personalize your shopping experience
- Prevent fraud, abuse, and unauthorized activity
- Comply with applicable laws and legal obligations
3. Cookies and Similar Technologies
Trolly may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better user experience.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
4. How We Share Information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business, such as payment processors, shipping and delivery providers, hosting providers, analytics services, and customer support services.
We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Trolly, our users, or others.
5. Payment Information
Payments may be processed by third-party payment providers. Trolly does not need to store complete payment card details on its own systems when payment processing is handled by an external provider.
Payment providers may have their own privacy policies and terms governing the processing of payment information.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
8. Third-Party Services and Links
Our website may contain links to third-party websites, services, or platforms. Trolly is not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of third-party services before providing them with personal information.
9. Children’s Privacy
Trolly is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or other appropriate handling of your information.
To exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before processing certain requests.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:
Email: support@trolly.com
Trolly Team
